Shipping & Returns


Shipping

Free shipping New Zealand only for all orders over $100 excluding purchases of sale items.

We offer flat rate shipping $8 to New Zealand (tracked).  Please allow 1 – 4 business days for delivery.

We do not deliver to PO Boxes, please provide a physical address when placing your order.

We offer flat rate shipping of $15.00 to Australia (untracked).  Please allow 3 – 10 business days for delivery.

We offer flat rate shipping of $20.00 International (untracked).  Please be aware you may be required to pay duty tax on your orders. Your order cannot be returned if you refuse your package due to customs charges.

MaryRobyn ships every business day so that you can receive your MaryRobyn shoes as soon as possible.

We will send you an email to let you know when your package is on the way. 

 

Returns

We are sure you will love your new MaryRobyn shoes, we do not offer returns/refunds on our shoes so please choose carefully.  However we offer exchanges should you not be completely happy with your purchase.

Full price items can be exchanged within 10 days of your purchase date. All items must be returned in perfect condition and packaging.

The cost of exchanging an item is at the customers expense.

If an exchange is requested, you will incur the new shipping cost.  If we have a free shipping discount you will incur return shipping costs.

To help process your exchange quickly, please include the original invoice that comes with the shipment, and details about the exchange.

Sale items are final, no exchanges or refunds will be issued, unless there is a fault.

Please email us at info@maryrobyn.co.nz telling us your name, contact details and reason for the return. We will be in contact shortly. 

We are committed to producing high quality products, if you receive a faulty product, please contact us at info@maryrobyn.co.nz with photos and we will assist you.